Privacy Policy for Green Crow

Introduction

Chefz Labs ("we", "our", or "us") operates the Green Crow POS mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Information Collection and Use

Personal Information

We collect the following types of information:

Call Log Data

• Purpose: To help you quickly access customer phone numbers for order taking
• Usage: Read-only access to your call log to display recent calls
• Storage: Call log data is only read locally and not transmitted to our servers
• Permission: READ_CALL_LOG

Phone State

• Purpose: To detect incoming calls and manage app state
• Usage: Monitor phone state for better user experience
• Storage: Not stored or transmitted
• Permission: READ_PHONE_STATE

Business Data

We collect and store:

• Menu items and pricing
• Customer information (names, phone numbers, addresses, delivery notes)
• Order history and transactions
• Business settings and preferences

Storage: All business data is stored securely in Firebase Cloud Firestore and Firebase Storage.

Automatically Collected Information

• Device information (model, OS version)
• App usage analytics (via Firebase Analytics)
• Crash reports and performance data

How We Use Your Information

We use the collected data for:

• Providing and maintaining the Service
• Managing your restaurant operations
• Processing orders and transactions
• Generating invoices and reports
• Improving user experience
• Detecting and preventing technical issues
• Sending notifications about orders and updates

Data Storage and Security

• Cloud Storage: Business data is stored in Firebase (Google Cloud Platform)
• Encryption: Data is encrypted in transit and at rest
• Access Control: Only you can access your business data through authentication
• Backup: Regular backups are maintained for data recovery

Data Sharing

We may share data with:

• Firebase/Google Cloud: For hosting and backend services
• WhatsApp: When you choose to share orders with customers (via url_launcher)

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt-out of analytics

To exercise these rights, contact us at: privacy@chefz.in

Data Retention

• Business data is retained as long as you use the Service
• You can delete your account and all associated data at any time
• Backup data is retained for 30 days after deletion

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Permissions Justification

Required Permissions:

• Notifications: Order alerts and updates
• Vibration: Haptic feedback for user actions
• Internet: Sync data with cloud services

Optional Permissions:

• Call Log: Quick access to customer numbers (can be denied)
• Phone State: Better call handling (can be denied)

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last updated" date
• Sending a notification (for significant changes)

Consent

By using Green Crow POS (Chefz Labs), you consent to our Privacy Policy and agree to its terms.